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Holiday Home Rental Terms and Conditions

Carleton Village Rental Terms and Conditions

Booking Payment – Holidays

A non-refundable booking deposit of €100.00 is required to reserve accommodation.

Electricity is charged at €5.00 per night.

Outstanding balance (including electricity) is due 6 weeks prior to arrival date.

 

Booking Payment –  Corporate Stays

A Valid Credit Card is required to secure all booking.

Payment of Invoices must be made with 28 days of the date of issue.

If payments have not been made within 28 days the outstanding balance will be taken from the Credit Card Details provided at the time of booking.

A security deposit and/or booking deposit may be required.

Cancellations  – All cancellations are to be made in writing.

42 – 28 days prior to arrival – loss of booking deposit only

27 – 15 days – 50% loss

14 – 8 days – 75 % loss

7 days or less – 100% loss

Check In/Check out Times

Apartments and Villa’s are available for occupation between 5.pm-6.30pm and must be vacated by 10am on day of departure.  Alternative arrangements can only be facilitated strictly by prior arrangement with Carleton reservations office. Failure to notify on site supervisor of late arrival may result in loss of reservation. No refund is made if a client is requested to leave or leaves on his own accord before the expiration of his booking. Please go to Reception office upon arrival to check in and collect keys.

Damages or Breakages

The apartment or villa is to be left as it is found. A refundable security deposit of €100.00 is to be paid with payment of booking. Where property is returned in an unsatisfactory condition, the security deposit will not be refunded and any additional costs will be debited to the client. In the event that the supervisor is unable to check the villa or apartment at the time of client’s departure, the deposit will be forwarded within 7 days.

Pets

Pets shall not be permitted with the exception of guide dogs. Guests found to have brought a pet in to the complex will be asked to vacate the villa/apartment immediately and no refund will be given.

Access to the Villa/Apartment

The Management reserves the right to inspect the unit at any time.

Disturbance

Noise levels at all times, especially after dark are to be kept to a reasonable level as a matter of courtesy and to avoid disturbance to other guests. Rental of the property may be terminated with no refund at the discretion of the management if occupier behaves in a disruptive manner, causes damage to the property, causes a disturbance or any other circumstances unacceptable to the management.

Maximum number of occupants

The total number of people stated on the booking is not to be exceeded. Excess of this number may result in loss of reservation.

2 Bed Villas/Apartments sleep a maximum of 2 Adults, 2 Children and an Infant.

3 Bed Villas sleep a maximum of 2 Adults 4 Children and an Infant or 3 Adults 3 Children and an Infant.

4 Bed Villas sleep a maximum of 2 Adults 6 Children and an Infant or 4 Adults 4 Children and an Infant.

Deluxe Villas sleep a maximum of 2 Adults 6 Children and an Infant or 4 Adults 4 Children and an Infant.

Amending Your Booking

Changes of booking date and/or property type may incur an additional charge.

Complaints

In the unlikely event of a complaint, please notify the supervisor in Reception immediately and if not rectified, details must be forwarded to the company within 7 days.

Liability

It is the express condition of this booking that the Management is relieved of all liability for any accident, loss or damages which may be sustained by the patrons or their property, whether such loss or damage is caused by the negligence of Carleton Resorts Management, it’s servants agents or otherwise, within Carleton Village/Wharf accommodation, leisure facilities or during children’s organised activities or otherwise within the confines of Carleton Village or Carleton Wharf.